Position Overview
The ED- Business Architecture & Process Engineering and Project Management Office, leads and manages the department in the management of process engineering, business architecture and project management (BAPP) services to support global administration needs related to administration operations. Leads BAPP team using prudent methodologies to serve in and sustain roles as change and process champions and continuous improvement sponsors. Ensures department alignment and coordination with all other areas of the company to achieve corporate business strategies and vision. Works closely with the Business As Usual (BAU), Business Transformation & Training (BTT) and global local offices’ leadership teams; including establishing strategic and tactical plans, preliminary budgets, objectives, goals and processes to protect and assure RGAs long-term success
Responsibilities
- Directs and supports the department that is responsible for facilitating the review and assessment of global operations business processes and assures the effective implementation of process and architecture improvements. Supports the portfolio of operations systems through a partnership with the global businesses to enhance and promote stability in controls and processes.
- Directs and supports the department that is responsible for providing project management services to other GSS-AO teams and projects.
- Advocates sound business architectural structure, including process development and project management methodologies, works with all departments to prioritize, provide oversight and implement processes and support system changes through sound change management practices. Ensures business/IT value and process considerations are included in projects, timelines, solutions and plans.
- Leads BAPP team that works with all in the Global Operations divisions and departments to identify and resolve process problems/issues. Develops relationships with internal resources and seeks resolutions to ensure satisfaction. Oversees one of several teams that develops, recommends and implements process improvements.
- Works with Global Operations management to prioritize projects on the basis of costs versus benefits.
- Leads and manages the activities of department management in all aspects of supervisory duties, including but not limited to hiring, training, evaluation, coaching, and disciplining direct reports. Fosters a positive and engaged work environment. Mentors associates and gives guidance on associate development.
- Collaborates with Global Operations throughout RGA to identify and resolve problems/issues. Develops relationships with stakeholders and seeks resolutions to ensure timely, accurate services maintaining a high degree of customer satisfaction.
- Participates and collaborates with Global Operations teams, Process Engineering team and other members of the GSS-AO Business Transformation leadership teams to develop goals/plans/budgets that align with division and company objectives and then manages to those expectations.
- Manages department within budget guidelines.
- Manages completion of special projects as they arise and performs other duties as assigned.
Requirements
Education and Experience
Required:
- Bachelor's Degree or equivalent related work experience
- 10+ years experience in insurance/reinsurance
- 5+ years management experience
Preferred:
- Progress toward MBA, FLMI, ALHC, ARA, or other relevant professional accreditation
- 3+ years Reinsurance industry knowledge
Skills and Abilities
Required:
- Intermediate Microsoft Office and SQL skills
- Competent ability to comprehend and interpret insurance and contract documents
- Advanced oral and written communication skills, demonstrating the ability to convey business terminology that is meaningful and well received by all stakeholders, including customers and associates
- Advanced knowledge of broad business practices
- Advanced persuasion skills when working with internal/external customers to resolve issues/problems
- Advanced ability to investigate, analyze and solve complex problems/issues
- Advanced analytical and problem-solving skills
- Highly advanced people management skills, demonstrating an ability to lead, mentor and develop associates. Ability to manage associates who are difficult or resistant to leadership
- Highly advanced skills in implementing change, ensuring understanding, participation and ownership
- Highly advanced skills in managing multiple projects and/or sub-teams simultaneously, using advanced project management methodologies, including the ability to delegate key projects or areas of responsibility
- Highly advanced ability to foster a teamwork and customer service focused environment
- Highly advanced skills in translating business needs and problems into viable and acceptable solutions
- Highly advanced ability to work well within and manage a team
- Expert ability to analyze and improve business processes
- Ability to quickly learn and understand the business of RGA Re
- Competent knowledge of accounting/finance
- Highly advanced ability to employ methodologies for analyzing and improving business processes
Company Overview
Reinsurance Group of America, Incorporated (NYSE: RGA) is a leader in the global life reinsurance industry with approximately $2.9 trillion of life reinsurance in force and assets of $44.7 billion. We are one of the largest life reinsurance companies in the world.
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