Position Overview
Looking for a Manager that can manage Point of Sale and or Inspection Team Members. Responsible for keeping employees on task and managing work assignments within ESP Workflow. Communicate on a regular basis with direct reports. Motivate and hold employees accountable for goals and expectations. Ensure thorough documentation when necessary. Ensure that annual reviews are thorough and objective.
If this is you, think RGAX/ESP
Responsibilities
- Assists employee in meeting customer and ESP expectations by enforcing the need for quality and consistency while preforming telephone interviews. Communicate with training department regarding call monitors and ongoing training expectations for direct report.
- Enforces ESP policies, procedures and productivity standards. Impose disciplinary actions. If necessary, coach current employees regarding policies, procedures and productivity standards.
- Communicates with direct supervisor when necessary regarding disciplinary actions, or company policy, and/or procedures.
- Coaches and/or disciplines employees in areas of concern.
- Communicate on a regular basis with direct reports.
- Motivate and hold employees accountable for goals and expectations.
- Ensure thorough documentation when necessary.
- Ensure that annual reviews are thorough and objective.
- Conducts weekly team meetings as part of the ongoing training process. Expected to meet in group setting when possible to create team atmosphere and build core group.
- Contributes and takes part in management meetings, takes notes and asks questions to ensure understanding.
- May contribute to hiring process and interviewing process.
- May assist in the recruitment and hiring of new employees.
- Monitor current procedures and make suggestions for the accounts responsible for. Look for ways to improve all functions in the underwriting service center to become more efficient.
- Responsible for following all privacy laws and FCRA.
- Completes telephone inspections and point of sale calls as needed, maintaining the ability to manage and produce.
- Set an example for other employees, following all company guidelines, policies and procedures.
- Performs other duties as assigned.
Requirements
EDUCATIONAND EXPERIENCE
Required:
- High School Diploma or equivalent
- Minimum 1 year management experience
Preferred:
- Completion of LOMA 280, 290, and 301,
- Proven years of management experience in a call center or similar setting
SKILLS AND ABILITIES
- Advance leadership skills
- Strong computer skills
- Medical terminology knowledge
- Life Insurance knowledge
- Excellent customer service skills
- Effective verbal/written communication
- Maintaining professionalism at all times.
GCF
B3
Colorado residents’ salary range: $18.72-$25.18 an hour
For more information contact:
Charlotte Day, Talent Acquisition Partner